Job Description

Position Title:  Administrative Specialist

Job Summary:  The Administrative Specialist is responsible for organizing and executing specific administrative activities for Metro Meals on Wheels.

The Administrative Specialist is a full-time position that reports to the Client Services Director

Responsibilities:

Finance & Fundraising related Duties:

• Accurately record in database all incoming funds from donors, foundations, individuals and businesses
• Prepare return correspondence to donors in timely manner; generally within 24 hours of receipt of donation
• Manage online and monthly contributions, including recording and return correspondence

Client Enrollment Duties:

• Provide excellent telephone and online customer service for Meals on Wheels recipients, member programs and caregivers as they enroll clients for home delivered meals
• Serve as back up to enrollment staff

Volunteer-related Administrative Duties:

• Follow-up on all volunteer inquiries including online, telephone and in person
• Maintain database MMOW volunteer recruitment activities
• Work with office volunteer staff
• Serve as back up to office volunteers
• Coordinate office volunteer recognition
• Review volunteer applications and complete background checks

Qualifications/Skills:

• Excellent verbal and written communication skills
• High School Diploma or GED, minimum
• 1 year administrative support in a health care setting, Meals on Wheels or similar helpful
• Knowledge of  HIPAA compliance policies and procedures
• Excellent customer service, organizational and follow-through skills
• Proficient in the use of windows based computer applications; MS Word, Excel & Outlook, and database experience
• Ability to organize and prioritize work flow
• Ability to work independently and as part of a team
• Professional and courteous attitude
• Proficiency in Spanish, Hmong or Somali a plus

Position open until filled. To apply email cover letter and resume to Mary Plasencia at mary@meals-on-wheels.com.

Metro Meals on Wheels is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, size, physical ability or socioeconomic status. We encourage diverse candidates to apply for this position.

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