Job Description

We are looking for a Bi-Lingual Customer Service Representative.  This is an exciting opportunity to support families in need of childcare financial assistance and provide them with the tools to succeed.

Why You’ll Love This Job:

• Pay: Earn $22/hour 
• Hybrid: 2 days per week on-site and 3 days per week work-from-home
• Impactful Work: Help families access crucial childcare assistance and resources
• Professional Growth: Gain AIRS (Alliance for Information & Referral Systems) Certification

What You’ll Do:

• Assess family eligibility for childcare financial assistance/subsidy programs
• Provide accurate information on local childcare programs and providers
• Enter data accurately into various online systems, ensuring data integrity

Requirements:

• Bi-lingual Required (Spanish, Portuguese, or Creole) plus English
• At least 1 year experience in: Health and Human Services or Call Center experience
• Experience with childcare subsidy programs or service referrals is a plus
• Strong attention to detail and ability to work in a fast-paced environment
• Ability to get to Framingham, MA for a hybrid work set-up

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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