Helpdesk Technician 1 85% Work from Home - 15% Onsite Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" What this role will entail: Serve as first point of contact for customers seeking technical support over the phone or email Perform remote troubleshooting Walk the customer through the troubleshooting process Follow up and update ticket status with customer information Identity and suggest possible improvement on procedures What we need from you: Be a good listener Driven to succeed at work and contribute to the big picture Diligent with note taking Passionate about customer service CompTia A+ and Network+ certifications are a plus! A little about M3 Networks: Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 300+ 5-Star Google reviews. We care for our employees and clients in a big way. Our total compensation and benefits for this role includes: Salary is based on experience, drive and the value you can bring to the company: and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year We match 3% of your contributions to IRA or 401K - More than 14+ days of paid time off AND two weeks vacation Company provided gear Our hiring process: Submit your application Zoom interview (20 minutes) Technical assessment (30 minutes to 1 hour) In person interview (1 hour) If everything goes well and there is a fit then its time to make an offer! M3 Networks
Qualifications Hands-on proficiency with SVG/Canvas/HTML5/CSS3/SASS/LESS.Prefer expertise with Data Visualization libraries, such as D3.js, famo.us and Ionic.Experience in deploying node.js applications on cloud-based hosting platforms.Experience with mobile development...
Are you a UX designer with an eye for detail and precision? Do you have a passion for Design Systems, iOS experiences and the complexity of components across device experiences? This role works alongside designers, engineers, product managers and writers to ensure a smooth...
...and JumpCloud .Document technical issues and solutions in the helpdesk ticketing system.Collaborate with other IT team members to escalate... ...practices.Maintain and update IT asset inventory.Support remote users with VPN, remote desktop, and cloud applications.Assist...
...Title: Aerospace Intern Job Description: Omitron is looking for a talented Aerospace Engineering Intern to join our team. We are a company rooted in ensuring mission success across flight operations, trajectory design and analysis, software tools, and space flight...
...Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call (***) ***-**** or send an email to ****@*****.*** . The Good Samaritan has a Drug Free...